Shipping & Returns
Items from the collection are ready to be shipped within 5 days once the order is confirmed.
All orders are shipped via Colissimo within France.We ship internationally via DHL & similar companies. Please note that Altemps all international orders are shipped delivery duties unpaid. Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
If you decide to refuse any shipments from Altemps, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Altemps. This amount will be subtracted from your merchandise refund.
For residents of Paris and surrounding areas, we also offer delivery by courier within 24 hours, please reach out to us to book the service directly.
We will do our best to accommodate exchanges on a case-by-case basis. Please reach out to firstname.lastname@example.org to speak with a member of our team and indicate your desired exchange item(s).
You may return items that are in new condition - unworn, unwashed, and in original packaging (Furoshiki included) within 10 days of receiving your order. Email us at email@example.com with your order number, details, and reason for return.
At this time, all orders are responsible for the cost of return shipping.
Once item(s) are received and inspected, your refund, net of any return fee, will be credited back to your original form of purchase. Please allow for 5-7 business days to be reflected on your statement.